I am satisfied that they acknowledged my request to remove my Email address from Pet Flow mailing. I have reviewed the response made by the business in reference to complaint ID#, and have determined that my complaint has NOT been resolved because: Please don't hesitate to reach out should you need any further assistance! We will make sure that you are removed from any mailing lists right away and you shouldn't receive anything from us going forward. We request that customers call in to cancel their program as it allows us to collect feedback on why the service isn't working out and in turn, make improvements to our service to better fit the needs of our customers. Calling in shouldn't be a hassle, and we're committing to making our customer's interactions as seamless and delightful an experience as possible. Hi - we're terribly sorry for the frustrating experience and we certainly hear your concerns.
At the very least I'd like to be taken off their Email list immediately, WITHOUT having to call customer service and be harassed. It's almost as if they hold you hostage.Desired Settlement: I would like to see the above listed issue with Pet Flow business practices be recitfied right away. The experience is humiliating and unreasonable, especially since ALL OTHER SALES AND ORDERING TRANSACTIONS are accessible and manageable via on line, EXCEPT being able to quit this company. In order to do either of these, you must call their customer service number, which no one answers, or you have to wait on hold for an excessive amount of time only to be bullied by a rep trying to get you to stay on board. Trying to unsubscribe from their Emails is a problem. Review: Trying to "opt out" of Pet Flow auto ship program is a problem.
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I wish to thank them for their response and I think they need to better train their customer service reps on how to deal with customers complaints and not with a just wait for the results of the trace as many people are on fixed incomes. I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
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If you need any more help or information, please feel free to reach out to me or, our Director of Order Management here at Petflow (). We hope that this resolves this matter in full. As soon as her bank processes that refund on their end, she should have access to those funds again.
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The full amount of $168.84 has been refunded to 's Visa card ending - on our end. Now, for this particular customer, we've decided to go ahead and issue the full refund now, even though we've yet to hear back form FedEx with regards to the results of the trace. Otherwise,if a package can not be located successfully, we either refund the order in full or send out a free replacement (depending on what the customer requests). Many times they are able to locate it and re-deliver it to the correct address. Normally in matters like this, we wait for FedEx to finish conducting a "trace" or search for a missing package. I receive SSI and can not afford to let this company take advantage of me according to fed ex they left the package on front step as Pet Flow stated no signature was required.Desired Settlement: I think they need to refund my money back to my debit card and work the issue out with fed ex as they said they ship ground so no signature is required so the package lost is not my fault and now they want me to wait til the package is found which is nuts so today her emailed me again telling me he was going to contact fed ex again to find out what is going on, I have asked him several times to just refund my money so I may go buy the dog food at Walmart his name is and his last email to me was just now telling me I have to wait 2 business days from the tracer to allow them to find the package I told him I called him on Tuesday and its now Thursday that's 2 business days. Review: I had placed a order with Pet flow on 8/**/2013 order number for a total of 168.84 then on that Friday I received a email stating my items had been shipped and they sent me the shipping number for fed ex so seeing as Monday was a holiday I tracked my package on Tuesday and it stated delivered and left on front porch, that day we here in Fl had a very bad torrential downpour so I went to look outside and I saw nothing there so I called the company and he asked if I was sure it was not there so I went again to look int he pouring rain and nothing was there, I told the gentleman I was disabled and did not appreciate having to go out in the downpour twice to look then he said he was going to contact fed ex and see where my package was well that was 3 days ago and since then I have emailed them daily asking what was going on with this issue and that at this point I just want my money refunded to me.
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